CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Contact Us Today!
Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
Thank you Strobel Auto Service!! My family is up here for the week staying at the Boathouse at Pay Pointe and we went out on Wednesday and our car wouldn't start. Most places around were not able to even look at the car until Tuesday of next week, which was a problem because we leave Friday! Strobel popped up on our search and he was able to get in and fixed by 10:00 the next day! It was a great shop and not far away. We definitely have our new car person any time we have trouble up here in the future.
My wife and I were hauling a pontoon home to Upper Michigan when our transmission blew.. We called around only to find out it was going to be a week to several weeks to get fixed.. When we spoke to Joe he assured us he could get it done in two days... He did it in one! This man went out of his way to not only make us a priority, he drove us to the hotel while we waited for the repair and picked us up in our vehicle when he was done so we could go to his shop to pay. His shop was immaculate and his service was professional.. We have nothing but gratitude and appreciation for all you did Joe. ANYONE who lives ANYWHERE near Strobel Automotive should be using his shop... People are always looking for a good, honest mechanic no matter where you live. Well, Shelbyville MI. has one, his name is Joe at Strobel Automotive! We are forever grateful. Ted and Roxanne
Great local shop, able to do just about anything
Joe did a awesome job fixing my truck. Rail side did a terrible job. I know where my vehicles will be fixed now. Thanks again Joe
